Customer Solutions
Billing & Payment Matters

Billing

Rent & Conservancy

Your rent and conservancy charges are billed on a monthly basis on the first of each month.

Tax Invoice

You should receive the Tax Invoice by the first week of each month. If you need a duplicate copy of the Tax Invoice, please call us at 6377 6000 or email industrial@mapletree.com.sg.

Ad Hoc Charges

Ad-hoc charges, such as the extension of hours for air conditioning and the temporary use of premises, are billed when incurred. Depending on when these ad-hoc charges are incurred, you may either receive the Tax Invoice with the monthly rental on the first of each month or during the middle of each month.

Statement of Accounts

The Statement of Accounts will only be sent to tenants with outstanding balances. You can expect to receive this by the first week of each month.

Interest will be charged on late payments. If you have outstanding bills, the Interest Advice will be mailed to you by the first week of each month.

Payment Terms

Rent Due

The monthly rent is due on the first day of each month.

14-day Grace Period for non-Giro payments
For your convenience, we have extended a 14-day grace period for payment. Your payment should reach us within 14 days of the Tax Invoice date. Otherwise, interest will be incurred on the outstanding amount calculated from the first day of the month.

21-day Grace Period for Giro payments
If you are a GIRO member, we have extended a 21-day grace period for payment. Your deduction will be made by the 21st of each month OR the previous working day should the 21st fall on a Saturday, Sunday or Public Holiday. Otherwise, interest will be incurred on the outstanding amount calculated from the first day of the month.

Late Payment Interest

Late Payment

For payments received after the Grace Period, a late payment interest will be imposed on your outstanding balance (excluding interest previously charged) at the prevailing interest rate stated in the Tax Invoice.

The interest charges will be computed based on the period between the Tax Invoice date and the date we receive your payment.

4 Modes of Payment

Paying your bills with us is designed to be a hassle-free process. We accept the following modes of payments:

GIRO

Longer Grace Period of 21 days

GIRO offers the most convenient way for you to pay. With GIRO, you also enjoy a longer payment Grace Period of up to 21 days.

To sign up for GIRO, please refer to the section located at the bottom of the page titled "How to sign up for GIRO".

Deduction Day

Monthly deduction from your bank account occurs on the 21st of each month OR the previous working day should the 21st fall on a Saturday, Sunday or Public Holiday.

Failed Deductions

Please ensure there are sufficient funds in the bank account on the deduction date.

For failed GIRO deductions, interest will be incurred on the outstanding amount calculated from the first day of the month.

We reserve the right to impose an administrative fee for any failed GIRO deductions.

Interest Charges

The interest charges will be computed based on the period between the Tax Invoice date and the date we receive your payment.

Cheque

Issue Your Cheque

Cheques should be issued in favour of "Mapletree Industrial Trust"

Mail To

Mapletree Industrial Trust Management Pte Ltd
10 Pasir Panjang Road #13-01
Mapletree Business City
Singapore 117438
Attn: Finance Department

Please do not send post-dated cheques.
We reserve the right to impose an administrative fee for any cheques returned unpaid by the bank. 

Telegraphic Transfer

Telegraphic transfers can be made to:

Bank Name

DBS Bank Ltd

Bank Branch

MBFC Branch

Bank Address

12 Marina Boulevard
DBS Asia Central
Marina Bay Financial Centre Tower 3
Singapore 018982

SWIFT

DBSSSGSG

Telex

RS 24455

Bank Account Name

DBST S/A MIT (REV)

Bank Account Number

003-912870-3 (SGD)

Cash

Please do not send cash by post. Cash payment can only be made at:

Address

Mapletree Industrial Trust Management Pte Ltd
10 Pasir Panjang Road #13-01
Mapletree Business City
Singapore 117438

Cashier Opening Hours

Mondays to Fridays
9:00 am to 4:00 pm
Tel: +65 6377 6000

Customer Service Hotline

For any assistance/enquiries on your bills, please contact our Customer Service Hotline.

How to Sign Up for GIRO

GIRO is the most convenient mode of payment.

With GIRO, you can enjoy an extended Grace Period of up to 21 days from the Tax Invoice date.

GIRO Application Process 

Please follow the steps below:

Step 1

  1. Obtain a copy of the GIRO application form here
  2. Or you may call 6377-6000 to request for a copy.

Step 2

Send your original completed GIRO application form to:

Mapletree Industrial Trust Management Pte Ltd
10 Pasir Panjang Road #13-01
Mapletree Business City
Singapore 117438
Attn: Finance Department

Step 3

We will send you a letter to inform you of the effective date of the GIRO arrangement once your bank approved the GIRO application. Please continue to pay your invoice by cheque, cash or telegraphic transfer until you receive our notification that your GIRO application has been activated

Step 4

Please maintain sufficient funds in your bank account for payment deduction on the due date.

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